Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Introduction
DustFreeCo ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dustfreeco.cc and use our cleaning services.
By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our website or services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Schedule cleaning services through our website or phone
- Create an account or profile on our platform
- Subscribe to our newsletter or marketing communications
- Contact us for customer support or inquiries
- Participate in surveys, contests, or promotional activities
- Provide feedback or reviews about our services
Types of Personal Information
The personal information we may collect includes:
Contact Information
- • Full name
- • Email address
- • Phone number
- • Postal address
Service Information
- • Property address
- • Service preferences
- • Access instructions
- • Special requirements
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring websites, pages visited, and the date and time of your visit. This information helps us improve our website and understand user behavior.
How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
To provide, maintain, and improve our cleaning services, including scheduling, performing, and billing for services.
Communication
To communicate with you about service appointments, updates, special offers, and respond to your inquiries.
Account Management
To create and manage your account, process transactions, and maintain service history.
Marketing
To send promotional materials and special offers (with your consent), and to improve our marketing strategies.
Legal Compliance
To comply with legal obligations, protect our rights, and ensure the safety and security of our services.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support services, and marketing platforms. These providers are bound by confidentiality agreements and are only permitted to use your information for the purposes we specify.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We will notify you of any such change in ownership or control of your personal information.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards
- SSL encryption for data transmission
- Secure servers and databases
- Regular security updates
- Access controls and authentication
Organizational Measures
- Staff training on data protection
- Confidentiality agreements
- Data handling policies
- Regular security audits
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
You may request access to the personal information we hold about you and receive a copy of that information in a structured, commonly used format.
Correction
You may request correction of any inaccurate or incomplete personal information we hold about you.
Deletion
You may request deletion of your personal information, subject to certain legal limitations and our legitimate business interests.
Opt-Out
You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage:
Types of Cookies
Essential Cookies
Required for basic website functionality and cannot be disabled.
Analytics Cookies
Help us understand how visitors interact with our website.
Marketing Cookies
Used to deliver relevant advertisements and track campaign performance.
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.
For more detailed information about cookies and how to manage them, please see our Cookie Policy.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.
If we transfer your information outside your country of residence, we will take steps to ensure that adequate protection measures are in place to protect your information in accordance with this Privacy Policy.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information from our servers.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Important: If we make significant changes that materially affect how we use your personal information, we will provide you with additional notice through email or prominent notice on our website.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
DustFreeCo
Business Hours
Data Protection Officer
For privacy-specific inquiries, you may also contact our Data Protection Officer directly at [email protected]
Have questions about our privacy practices?
We're here to help with any concerns about your personal information.